Insurance customers are responding enthusiastically to the multi-channel distribution networks introduced by Manulife, Ping An and other innovative carriers. They enjoy the convenience of being able to access their provider, quickly and easily, using a variety of digital and physical channels. However, successful multi-channel networks require more than just easy access. What’s also essential is…
Insurance customers enjoy digital but hanker for human attention
from Accenture Insurance Blog https://accntu.re/2WeLfiJ
